Return Policy
*Return policy is simple. Make sure that you can only claim the product within 24 Hours after that request will be not accepted.
- The product must be in its original condition.
- If you receive an electronic item in damaged/ broken, expired condition or any product that does not match its description, you can return it within 24 hours for replacement / exchange.
- For complain, contact us through the official phone number or place an email at support@FalksaGroup.com
- If you failed to contact us through phone number then must drop an email to us within time limit.
- For complain you have to mention your order number and proper reason for returning the product.
- If the parcel is open or unsealed than must inform us.
- If the product is broken during shipping or some item is missing in the parcel then inform us the relevant query.
- Return of opened products only possible if a fault is found.
- If fault is claimed in a non-faulty order then shipment charges will be paid by the customer.
- For returning a product shipping charges is paid by the customer.
- You can ship it to us using any courier service.
Warranty Policy
- The amount of any product will not be return.
- Your faulty product is replace with new one within couple of days.
- You can also get a voucher of that amount and buy any other product using that voucher.
- For getting voucher you must have to contact us.
Refund Policy
- The warranty period comes into effect from date of invoice.
- The warranty only concerns products that are applied according to their ‘intended use’ as per manual.
- Proof of Product purchase need to be available.
- The warranty doesn’t cover replacement of product.
- Shipping cost of the product for repair will be bear by the customer.
- Liquidated or physical damage will not be claimed.
- Any kind of the tampering will breach the warranty
Shipping Returns
To return your product, you should contact us for the address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at support@FalksaGroup.com for questions related to refunds and returns.